Domestic Shipping Policy

(International Shipping Policy Below)


5-8 Business Day (Standard) - Orders over $40.00 - FREE
5-8 Business Day - Orders under $40.00 - $5.99
3-5 Business Day - $9.99
2 Business Day UPS - $39.99 - Heat Sensitive Items - Shipped with insulated mailer and ice packs.
1 Business Day UPS - $79.99 - Heat Sensitive Items - Shipped with insulated mailer and ice packs. (Recommended for Heat Sensitive Products during the summer months)
2 Business Day - $34.99
1 Business Day - $54.99

Most orders placed before 2 pm EST Monday through Friday will ship within 24 hours. Orders placed on Saturday, Sunday or a holiday will be processed the next business day. Business days are considered Monday through Friday. Some orders take longer to process and will ship within 2-3 business days. Customers who select Free Standard Shipping will receive their package 5-8 business days after the order is placed even if the order does not ship same day. Orders will only be shipped once all billing and shipping information is verified and confirmed. A tracking number will be emailed and updated on all orders as soon as the order ships. All orders over $500 require a signature at delivery.

**Expedited shipping is available for orders shipping to Alaska, Hawaii, Puerto Rico and will be charged at carrier rate. Please call 1-800-287-1181 to receive a shipping quote from a member of our customer service team. Delivery of orders to these locations can be delayed by several days. All shipping charges are non-refundable.


The AutoShip feature provides customers with a seamless way to receive items on a regular and reoccurring basis. Autoship frequency can range from 1 month to 6 months. The AutoShip feature and shipping frequency must be selected on the product page using the drop down for each product in the AutoShip order. PayPal can be used as the initial form of payment, however, we must have a credit card on file in order to ship any future AutoShip orders.


We ship via FedEx, UPS and USPS (at our discretion)

Shipping Carriers


We ship to all 50 states, U.S. territories and military addresses and to over 100 countries worldwide.


We recommend all temperature sensitive products be shipped express with ice packs and an insulated mailer. An optional Heat Sensitive shipping method, which includes express shipping, ice packs and an insulated mailer is available for purchase under Shipping Method on the Checkout page. Items will be shipped by the method selected at checkout if the Heat Sensitive Shipping option is not purchased.

Heat sensitive items will not be shipped with ice packs and an insulated mailer if Heat Sensitive Shipping (Ships Mon.-Wed. Only) is not selected by the customer during checkout.

All heat sensitive products ordered after 2:00 pm Wednesday and before 6:00 pm on Friday will be shipped out Monday or Tuesday of the following week if the Heat Sensitive Shipping method is selected at checkout. If the item ordered is not available for immediate shipment Monday through Wednesday we will hold the order for shipment the following Monday or Tuesday.

Expect ice packs to melt before your order arrives. Ice packs are mean't to provide 24 to 48 hours of protection, which is more than enough to keep your items safe during transit. Most items can withstand room temperature for up to 2 weeks without being affected.

As a reminder, UPS will not deliver to Post Office Boxes. Therefore, Heat Sensitive orders shipping to P.O. Boxes will be shipped via USPS 2-Day, which is NOT guaranteed.

Heat-sensitive, special order and perishable items are not eligible to be returned. We suggest that a person be available to receive delivery of all heat-sensitive packages, especially during the summer months.


Very rarely are we backordered on an item. If this is the case, we will notify you by e-mail and place your order on hold until the item(s) is received. Most backorders arrive back in stock within 2-4 days.


After your order is packed and ready to ship, we'll e-mail you your order tracking number.

Can't find your tracking number? No worries! Simply click on the Track My Order link at the top of any page on the website and enter your order number and zip code. You can also give us a call or send us an e-mail and we can provide you with your tracking information right away.


All items must be returned unopened and in their original condition at the time of sale. A Return Merchandise Authorization Number (RMA#) is required for all returns and may be requested by contacting our customer service team at 1-800-287-1181 or by sending an email to for easy-to-follow instructions.

Shipping charges are non-refundable.


Orders containing 8 or more of a single item are considered Special Orders. Special order items can take between 3-5 days to process and will incur a 25% restocking fee if returned.

INTERNATIONAL SHIPPING has partnered with a trusted third-party company, Global Shopex, to fulfill orders for our international customers. Simply add any items you wish to purchase in your shopping cart and choose the “international checkout” option. The items will GlobalShopex cart. You may pay with international credit cards, PayPal and bank wire transfers. GlobalShopex will process your payment and guarantee delivery. Once your order is completed, all inquiries should be directed to GlobalShopex at or (786) 314-7144.

Including our local support numbers is optional:

GlobalShopex Local Numbers:

Australia (Sydney) · Tel: (612) 9037 0252
United Kingdom · Tel: (020) 3371 9380
Japan (Tokyo) · Tel: (3) 4520 9639
Spain (Madrid) · Tel: (91) 829 5114
South Africa · Tel: (27 10) 500-2487
France (Paris) · Tel: (01) 7666 0593
Mexico (DF) · Tel: (55) 8525 3179
Brazil (Sao Paulo) · Tel: (11) 3957 0408
Peru (Lima) · Tel: (1) 718 0788
Colombia (Bogota) · Tel: (1) 508 2859
Chile (Santiago) · Tel: (2) 368 0900


Please select the "International Checkout" button when you are placing an order that will either be shipped outside of the United States or if you are using an international credit card and shipping within the United States. The International Checkout cart will facilitate the entire transaction and will provide the full landed cost for your order.

Returns: Credit will be given only for items returned within 30 days of receipt and that are unopened and in good condition.

Customs Issues: If an item or order is returned to us because of a customs related issue, you will be charged for any cost incurred by to retrieve the package and will be subject to a 20% restocking fee.

We do NOT recommend shipping heat sensitive products internationally. as temperature-sensitive, special order and perishable items are not eligible to be returned.