Canada Shipping Policy

ORDERING


Orders can be placed online through our website 24 hours a day 7 days a week or by calling our customer service line toll free at 1-800-287-1181, Monday thru Friday, 9:00 am to 5:00 pm EST.

SHIPPING CHARGES

Orders under 2.25 kilograms (5 lbs) - $34.95
Orders over 2.25 kilograms (5 lbs) - Carrier Rate

*Free shipping offer is only applicable to addresses in the United States

SHIPPING METHOD

DHL, FEDEX, UPS or USPS (at our discretion)

SHIPPING TIMEFRAME

Orders are processed Monday through Friday and are shipped after all billing and shipping information is verified. Shipping transit time from the United States to Canada is approximately 6-10 business days.

Canadian Customs reserves the right to hold and inspect your package, which can result in an extended delay in receiving your product(s). CAMFormulas.com has no control over this. Please contact Canadian Customs or your local postal carrier if an extended delay occurs.

CUSTOMS INFORMATION

Prior to placing an order, please check with the Canadian Customs Office regarding the import of products you intend to order. Once the package arrives in Canada, the buyer may be subject to charges, fees and taxes. The buyer is responsible for any import restrictions, prohibited import items, taxes, tariffs, fees, duties and return shipping charges if the package is returned to us. If the product(s) you ordered is rejected by your local officials and sent back to us, we will refund the amount of the product purchased minus the shipping fees once the package is received back by us in unopened, saleable condition.

We cannot process a refund on seized, damaged, opened, or non-returned items.


HEAT SENSITIVE ITEMS

We strongly suggest NOT shipping heat sensitive items to Canada as the items may be exposed to high temperatures for an extended period of time. If an ice pack is selected at checkout then expect the ice pack to melt completely within 6 hours from being packed at our warehouse. Orders that include heat sensitive items are not be eligible for return in part or in whole.

EXPEDITED SHIPPING

We currently do not offer expedited shipping to Canada.

REFUSED OR UNDELIVERABLE
PACKAGES

A 25% restocking fee will be charged for refused or undeliverable packages that are returned back to our warehouse.

SPECIAL ORDERS:

Orders containing 8 or more of a single item are considered Special Orders. Special Orders can take between 3-5 days to process and will incur a 25% restocking fee if returned.