We are temporarily suspending our return and refund policy in order to ensure the safety of our employees. All sales are final. In addition, orders can no longer be canceled once they are placed.
**DUE TO A SIGNIFICANT INCREASE IN ORDER VOLUME, WE ARE SUSPENDING OUR GUARANTEED DELIVERY UNTIL FURTHER NOTICE. WE ARE EXPERIENCING A BACK LOG IN SHIPPING ORDERS BETWEEN 3 AND 5 DAYS FROM WHEN ORDERS ARE PLACED AND ARE WORKING DILIGENTLY TO SHIP ORDERS AS QUICKLY AS POSSIBLE. THANK YOU FOR YOUR BUSINESS AND YOUR UNDERSTANDING.**
FREE SHIPPING ON ALL ORDERS OVER $40!
7-10 Business Day Delivery (Standard) - Orders over $40.00 - FREE
7-10 Business Day Delivery - Orders under $40.00 - $5.99
CURRENTLY UNAVAILABLE DUE TO COVID-19 RELATED DELAYS IN SHIPPING:
3-5 Business Day Delivery - $10.99
2 Business Day Delivery - $44.99
1 Business Day Delivery - $64.99
Orders placed with 5-8 Business Day Delivery will typically ship within 48-72 hours if placed before 12 pm EST Monday through Friday. Customers who select 5-8 Business Day Delivery can expect to receive their package 5-8 business days after the order is placed even if the order does not ship the same day. Some orders can take longer than 72 hours to process but will be delivered in the time frame selected.
Our cut off time for 3-5 Business Day Delivery, 2 Business Day Delivery, and 1 Business Day Delivery is 12 PM EST. Orders placed after 12 PM EST will ship the following business day.
Orders placed on Saturday, Sunday or a holiday will be processed the next business day. Business days are considered Monday through Friday.
Orders will only be shipped once all billing and shipping information is verified and confirmed. A tracking number will be emailed and updated on all orders as soon as the order ships. For security reasons, the billing address and shipping address must match for all overnight shipments.
*All orders over $500 require a signature at delivery. Packages that weigh more than 10 pounds may be subject to additional shipping charges.
**Expedited shipping is available for orders shipping to Alaska, Hawaii, Puerto Rico and will be charged at carrier rate. Please call 1-800-287-1181 to receive a shipping quote from a member of our customer service team. Delivery of orders to these locations can be delayed by several days. Overnight shipping to P.O. Boxes are available but is not guaranteed. All shipping charges are non-refundable.
The AutoShip feature provides customers with a seamless way to receive items on a regular and reoccurring basis. Autoship frequency can range from 1 month to 6 months. The AutoShip feature and shipping frequency must be selected on the product page using the drop-down for each product in the AutoShip order. PayPal can be used as the initial form of payment, however, we must have a credit card on file in order to ship any future AutoShip orders.
HOW DO WE SHIP?
We ship via FedEx, UPS and USPS (at our discretion)
WHERE DO WE SHIP TO?
We ship to all 50 states, U.S. territories and military addresses and to over 100 countries worldwide.
PACKAGES OVER 10 LBS
Additional shipping charges may occur for orders that are 10 or more pounds at shipping. Additional charges will typically be between $10.00 - $25.00 but could be more based off the Carrier Rate. Customers who paid with a Credit/ Debit card will automatically be charged the additional shipping fee if the order is 10 or more pounds at shipping. Customers who paid via PayPal will be emailed an invoice that must be paid before the order ships if the package is 10 or more pounds.
HEAT SENSITIVE ITEMS
We recommend all temperature sensitive products be shipped express with ice packs and an insulated mailer. An optional Heat Sensitive shipping method, which includes express shipping, ice packs and an insulated mailer is available for purchase under Shipping Method on the Checkout page. Items will be shipped by the method selected at checkout if the Heat Sensitive Shipping option is not purchased.
Heat sensitive items will not be shipped with ice packs and an insulated mailer if Heat Sensitive Shipping (Ships Mon.-Wed. Only) is not selected by the customer during checkout.
All heat sensitive products ordered after 2:00 pm Wednesday and before 6:00 pm on Friday will be shipped out Monday or Tuesday of the following week if the Heat Sensitive Shipping method is selected at checkout. If the item ordered is not available for immediate shipment Monday through Wednesday we will hold the order for shipment the following Monday or Tuesday.
Expect ice packs to melt before your order arrives. Ice packs are mean't to provide 24 to 48 hours of protection, which is more than enough to keep your items safe during transit. Most items can withstand room temperature for up to 2 weeks without being affected.
As a reminder, UPS will not deliver to Post Office Boxes. Therefore, Heat Sensitive orders shipping to P.O. Boxes will be shipped via USPS 2-Day, which is NOT guaranteed.
Heat-sensitive, special order and perishable items are not eligible to be returned. We suggest that a person be available to receive delivery of all heat-sensitive packages, especially during the summer months.
MY ITEM IS ON BACKORDER?
Very rarely are we backordered on an item. If this is the case, we will notify you by e-mail and place your order on hold until the item(s) is received. Most backorders arrive back in stock within 2-4 days.
WHERE IS MY ORDER?
After your order is packed and ready to ship, we'll e-mail you your order tracking number.
Can't find your tracking number? No worries! Simply click on the Track My Order link at the top of any page on the website and enter your order number and zip code. You can also give us a call or send us an e-mail and we can provide you with your tracking information right away.
HOW DO I REQUEST A RETURN?
All items must be returned unopened and in their original condition at the time of sale. A Return Merchandise Authorization Number (RMA#) is required for all returns and may be requested by contacting our customer service team at 1-800-287-1181 or by sending an email to firstname.lastname@example.org for easy-to-follow instructions.
Shipping charges are non-refundable.
Orders containing 8 or more of a single item are considered Special Orders. Special order items can take between 3-5 days to process and will incur a 25% restocking fee if returned.
CAMFormulas.com has partnered with a trusted third-party company, Global Shopex, to fulfill orders for our international customers. Simply add any items you wish to purchase in your shopping cart and choose the “international checkout” option. The items will GlobalShopex cart. You may pay with international credit cards, PayPal and bank wire transfers. GlobalShopex will process your payment and guarantee delivery. Once your order is completed, all inquiries should be directed to GlobalShopex at email@example.com or (786) 314-7144.
Including our local support numbers is optional:
GlobalShopex Local Numbers:
Australia (Sydney) · Tel: (612) 9037 0252
United Kingdom · Tel: (020) 3371 9380
Japan (Tokyo) · Tel: (3) 4520 9639
Spain (Madrid) · Tel: (91) 829 5114
South Africa · Tel: (27 10) 500-2487
France (Paris) · Tel: (01) 7666 0593
Mexico (DF) · Tel: (55) 8525 3179
Brazil (Sao Paulo) · Tel: (11) 3957 0408
Peru (Lima) · Tel: (1) 718 0788
Colombia (Bogota) · Tel: (1) 508 2859
Chile (Santiago) · Tel: (2) 368 0900
INTERNATIONAL SHIPPING POLICY
Please select the "International Checkout" button when you are placing an order that will either be shipped outside of the United States or if you are using an international credit card and shipping within the United States. The International Checkout cart will facilitate the entire transaction and will provide the full landed cost for your order.
Returns: Credit will be given only for items returned within 30 days of receipt and that are unopened and in good condition.
Customs Issues: If an item or order is returned to us because of a customs related issue, you will be charged for any cost incurred by CAMFormulas.com to retrieve the package and will be subject to a 20% restocking fee.
We do NOT recommend shipping heat sensitive products internationally. as temperature-sensitive, special order and perishable items are not eligible to be returned.