(3/17/20) We have temporarily suspended our return and refund policy in order to ensure the safety of our employees. All sales are final. Thank you for your understanding during this unusual time.

Return and Cancellation Policy

Returning a product to CAMFormulas.com is easy. Returns must be requested within 30 days of receipt of your items. A Return Merchandise Authorization Number (RMA #) is required for all returns. You may request an RMA # by contacting a member of our customer service team at 1-800-287-1181 or help@camformulas.com.

Orders cannot be canceled once they have been processed.
Orders placed before 3pm CST may be processed on the same day. All orders placed Monday-Friday are typically processed within 24 hours. Orders placed on the weekend are typically processed first thing Monday morning. Once your order has been processed, it is no longer eligible for cancellation.

Items that have been opened, used or that are heat-sensitive are not eligible for return. If ineligible items are returned to us, you will not be refunded for the item(s) and we will not re-ship the item(s) to you unless you pay for shipping.

We recommend that return items be packaged securely and shipped by a traceable carrier (UPS or FedEx), with insurance, in case the items are lost or damaged during transit. We cannot accept items for return that have been damaged during return shipping.

Once we receive your return package, we will inspect the items and process your refund in 5-7 business days.

As a reminder, our customer service office hours are: Monday thru Friday 9:00 am to 5:00 pm EST.

Refused packages that are not approved prior to refusal will incur a 25% restocking fee plus shipping charges.

Packages returned as undeliverable will incur a 25% restocking fee plus shipping charges.

SPECIAL ORDERS:
Orders containing 8 or more of a single item or individual products that retail for $50 or more are considered Special Orders. Special Orders can take between 3-5 days to process and will incur a 25% restocking fee if returned.