(3/17/20) We have temporarily suspended our return and refund policy in order to ensure the safety of our employees. All sales are final. Thank you for your understanding during this unusual time.
Return and Cancellation Policy
Returning a product to CAMFormulas.com is easy. Returns must be requested within 30 days of receipt of your items. A Return Merchandise Authorization Number (RMA #) is required for all returns. You may request an RMA # by contacting a member of our customer service team at 1-800-287-1181 or firstname.lastname@example.org.
Items that have been opened, used or that are heat-sensitive are not eligible for return. If ineligible items are returned to us, you will not be refunded for the item(s) and we will not re-ship the item(s) to you unless you pay for shipping.
We recommend that return items be packaged securely and shipped by a traceable carrier (UPS or FedEx), with insurance, in case the items are lost or damaged during transit. We cannot accept items for return that have been damaged during return shipping.
Once we receive your return package, we will inspect the items and process your refund in 5-7 business days.
As a reminder, our customer service office hours are: Monday thru Friday 9:00 am to 5:00 pm EST.
Refused packages that are not approved prior to refusal will incur a 25% restocking fee plus shipping charges.
Packages returned as undeliverable will incur a 25% restocking fee plus shipping charges.